Troubleshooting

WP_Debug is a constant that when enabled will display any PHP errors on the front-end of your site, this is the most useful tool when troubleshooting your site for errors. If disabled and your site has an error you may see a blank screen or a message that simply reads “There was a critical error…

The WPBakery front-end editor is one of the best and crucial aspects of working with Total, so if it’s not working correctly it would be a bummer. Below are the basic steps to take to help fix any errors with the WPBakery page builder and get it running as it should! 1. Re-Save your page First…

The WordPress customizer is a core function built-into WordPress so as long as your server supports WordPress then the Customizer should work 100%. That said, there are some known plugins that could break things as well as specific server settings that could cause issues. Below is a list of the troubleshooting steps to go through…

The Total theme should install without any errors, although on some occasions people do encounter issues so here are the most common problems and their solutions. The package could not be installed. The theme is missing the style.css stylesheet. One of the most common reasons people have issues is because they try uploading the Full…

Some servers (shared hosting planes usually) have a very low limit to PHP by default which can cause a blank screen (white screen of death) or an error on your site. Luckily increasing the memory limit to PHP is very simple and can be done with a small tweak in your wp-config.php file. Have a…

By default the Total theme disables the Design Options tab from the WPBakery Page Builder (for several reasons). Which may cause a bug with some 3rd party plugins (I have only seeing it happen twice). The solution is very simple though. Go to Theme Panel Locate and enable the option that reads “WPBakery Page Builder…

These are some troubleshooting steps if icon fonts (social icons, menu search icon, back to top button icon, WPBakery element icons, etc.) aren’t loading on your site (show’s a square instead). Clear your Site & Browser Cache If you are updating from an old version of the theme perhaps you simply need to clear your…

If your posts are redirecting to the homepage the most likely cause is your posts are actually 404 error pages, however you have enabled redirection for 404 pages under Theme Panel > 404 Page. Step 1: Disable 404 Redirections First disable this option then try accessing a post again to see if it is redirecting or…

This generally happens after a user alters the custom post type slug and not re-saving the permalinks. First step to try and fix the issue is to go to Settings > Permalinks and click the save button then clear your site cache (if needed). If that does not work please check out this more comprehensive guide…

Edit: Masonry layouts should work now in the latest version of the theme, if you have issues please first try updating your theme. If your Visual Composer Image or Post Grid is broken inside tabs it’s most likely that you have it set to the Masonry style which will break because the masonry layout uses javascript…

By default the Total theme doesn’t have a bottom margin under the header or navigation bar (headers two and three ) because the margin is under the main page header.  But when  you disable the page header there is no longer any space this is to allow customers to add content such as a slider right…

Important: This article shows how to fix an old bug in Visual Composer (now WPBakery Page Builder) and no longer applies. In Visual Composer 4.8.1 there is a small bug where setting custom access roles for specific elements could cause the edit link to go missing on the columns. To fix it go to Visual…

Most of the errors you will see in any page speed checker including Google Page Insights have to do with the server and/or usage of the theme and not with the theme itself. Things such as compressing and resizing images is something that needs to be done by the user as well as minifying and caching are things…

We have noticed that the WordPress Customizer can get a bit laggy in the Google Chrome browser. If you are finding the Customizer “laggy” (slow) when opening and closing tabs and panels we suggest you try using the latest version of Firefox to see if things are faster. We have found Firefox to work much better…

If images aren’t being cropped when you have ssl enabled it’s because of security checks the theme makes. Everything should work 100% with SSL as long as things are setup correctly. Make Sure Image Cropping is enabled This may be obvious but first check to make sure on the fly image cropping is actually enabled…

If you are getting an error similar to the one below, please follow the steps to help fix the issue: Example Error getimagesize('PATH HERE'): failed to open stream: No such file or directory in ..../themes/Total/framework/classes/image-resize.php Troubleshooting Steps Please test the following things to try and fix this error before submitting a support request: Correct Permissions:…

If you are getting an error message that says “Update package not available.” when trying to update your WPBakery plugin, simply refresh the page and try again, it should fix the error. If that does not fix the error then simply de-activate the plugin and then try again and it should work.

Comments are enabled by default on posts for the Total WordPress theme, however, if they are not displaying here are some things to check to make sure they are properly enabled. 1. Make Sure Comments Are Enabled At Settings > Discussion First make sure comments are actually enabled by going to Settings > Reading and checking…

If your lightbox images aren’t looking quite right most likely it’s because they are very large and are bigger then the browser’s viewport. Simply go to Theme Panel > Image Sizes and set a custom width for your lightbox images. I recommend somewhere between 1000-1500 width and setting the height to 9999 to keep your…

If you are getting the “URI malformed” error in the browser console when trying to use the WPBakery Page Builder Front-End editor it is most likely an issue with the Database Charset used on the site. If you are having this error you may also be seeing strange characters on the front-end. To fix you…

There is a browser bug that causes your logo to get a 0 pixel height when using an SVG image so when you upload an SVG image it may seem like it’s not working but really the logo is on the page but with a 0px height. To fix this, simply add a little Custom CSS to…

At times it may be easier to help you if we can look at the exact code being used on a specific page without having to request logins and log into your site. Luckily it’s very easy to share the code being used on any page, see below for instructions. 1. Open the Page/Post having…

Note: In Total 5.0.6 we added code to the theme to auto exclude certain theme files from the W3 Total Cache minify function to prevent the issues noted below. Unfortunately the W3 Total Cache plugin has a fairly big issue with their CSS minify/combine functionality. The plugin will combine files even if they have a…

If you are having issues in the backend such as the Theme Options not rendering correctly or the WPBakery page builder not loading and you are using Godaddy it’s possible you may need to make a small tweak to your .htaccess file. Below is the code you can try adding to the .htacess file: If…