If you are having any issues with the theme or have any questions regarding how to use the theme you can contact us for help via 2 methods.
We do not provide support through private messages on ThemeForest. To get help, please use the official support channels below.
Report a Bug
Reporting a bug does not require an active support license. You only need a valid Total theme license that has been registered to your Total user portal account.
To submit a bug report, log in to the Total user portal, click Support from the navigation, then click the Report a Bug link displayed in the notice at the top of the page. This will take you to the bug report form where you can provide the details needed for us to investigate the issue.
Submit a Private Support Request
You can also submit a private ticket via the Total theme user portal at my.totalwptheme.com. Tickets are moderated by the theme developer (AJ).
When you submit a ticket you will receive an email confirmation and once our staff has been able to review and respond to your ticket you should receive another email with our response.
Tickets are basically done as emails back and forth to keep things easier and so you are notified right away when we’ve replied back without having to log back into our ticket site you can simply reply back to our email response for any further assistance.
Private support tickets require an active support license.
Don’t have one or don’t want to renew? Just leave a comment on ThemeForest. We reply to all comments, even without an active license!
Leave a Comment On ThemeForest
If you purchased the theme through ThemeForest, you may also receive support by leaving comment on the ThemeForest Total Theme item page.
Make sure to check the box to receive an email notification when we respond this way you can easily click on the email and view our response. Comments are public, so please do not share any personal information such as login credentials via the comments.
Comments are moderated by the theme developer.