Troubleshooting

WP_Debug is a constant that when enabled will display any PHP errors on the front-end of your site, this is the most useful tool when…

Important: While this troubleshooting guide can be used for any instance of the WPBakery Page Builder, it is a guide created for customers using the Total…

The WordPress customizer is a core function built-into WordPress so as long as your server supports WordPress then the Customizer should work 100%. That said,…

The Total theme should install without any errors, although on some occasions people do encounter issues so here are the most common problems and their…

Some servers (shared hosting planes usually) have a very low limit to PHP by default which can cause a blank screen (white screen of death)…

By default the Total theme disables the Design Options tab from the WPBakery Page Builder (for several reasons). Which may cause a bug with some…

These are some troubleshooting steps if icon fonts (social icons, menu search icon, back to top button icon, WPBakery element icons, etc.) aren't loading on…

If your posts are redirecting to the homepage the most likely cause is your posts are actually 404 error pages, however you have enabled redirection…

This generally happens after a user alters the custom post type slug and not re-saving the permalinks. First step to try and fix the issue is…

Edit: Masonry layouts should work now in the latest version of the theme, if you have issues please first try updating your theme. If your…

By default the Total theme doesn't have a bottom margin under the header or navigation bar (headers two and three ) because the margin is under…

Important: This article shows how to fix an old bug in Visual Composer (now WPBakery Page Builder) and no longer applies. In Visual Composer 4.8.1…

Most of the errors you will see in any page speed checker including Google Page Insights have to do with the server and/or usage of the…

We have noticed that the WordPress Customizer can get a bit laggy in the Google Chrome browser. If you are finding the Customizer "laggy" (slow)…

If images aren't being cropped when you have ssl enabled it's because of security checks the theme makes. Everything should work 100% with SSL as…

If you are getting an error similar to the one below, please follow the steps to help fix the issue: Example Error getimagesize('PATH HERE'): failed…

If you are getting an error message that says "Update package not available." when trying to update your WPBakery plugin, simply refresh the page and…

Comments are enabled by default on posts for the Total WordPress theme, however, if they are not displaying here are some things to check to…

If your lightbox images aren't looking quite right most likely it's because they are very large and are bigger then the browser's viewport. Simply go…

If you are getting the "URI malformed" error in the browser console when trying to use the WPBakery Page Builder Front-End editor it is most…

There is a browser bug that causes your logo to get a 0 pixel height when using an SVG image so when you upload an SVG…

At times it may be easier to help you if we can look at the exact code being used on a specific page without having…

Note: In Total 5.0.6 we added code to the theme to auto exclude certain theme files from the W3 Total Cache minify function to prevent…

If you are having issues in the backend such as the Theme Options not rendering correctly or the WPBakery page builder not loading and you…