If you are having any issues with the theme or have any questions regarding how to use the theme you can contact us for help via 2 methods.
We do not provide support through private messages on ThemeForest. To get help, please use the official support channels below.
Leave A Comment On ThemeForest
The quickest and easiest way to receive support is to leave a comment on the Themeforest item page for the Total WordPress theme.
Make sure to check the box to receive an email notification when we respond this way you can easily click on the email and view our response. Comments are public, so please do not share any personal information such as login credentials via the comments.
Comments are moderated by the theme developer.
Submit A Private Ticket
You can also submit a private ticket via the Total theme user portal at my.totalwptheme.com. Tickets are moderated by the theme developer (AJ).
When you submit a ticket you will receive an email confirmation and once our staff has been able to review and respond to your ticket you should receive another email with our response.
Tickets are basically done as emails back and forth to keep things easier and so you are notified right away when we’ve replied back without having to log back into our ticket site you can simply reply back to our email response for any further assistance.
Private support tickets require an active support license.
Don’t have one or don’t want to renew? Just leave a comment on ThemeForest. We reply to all comments, even without an active license!