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Theme Installation Errors

The Total theme should install without any errors, although on some occasions people do encounter issues so here are the most common problems and their solutions.

The package could not be installed. The theme is missing the style.css stylesheet.

One of the most common reasons people have issues is because they try uploading the Full zip that includes sample data, documentation…etc which displays the “The package could not be installed. The theme is missing the style.css stylesheet.” error.

This error happens because you are uploading the wrong zip file.

When you download the theme from your ThemeForest downloads it will give you 2 choices one is to download the full zip which you will need to extract to locate the theme and the other one is just the installable theme. Please pay close attention to this.


Are you sure you want to do this? Or 500 Internal Server Errors

This error typically happens for one of these reasons:

  • a. Your server’s memory limit to PHP is too low (most common).
  • b. You are trying to upload the Full zip file and not just the installable theme (please refer to the guide on installing your theme).
  • c. The upload limit on your server isn’t large enough and you must update your PHP.INI file to increase the upload_max_filesize value or contact your webhost to fix it.

Didn’t send any data (ERR_EMPTY_RESPONSE)

This error usually means that your server’s upload limit is too small. You should contact your hosting company if you aren’t sure how and get your upload limit increased to at least 20MB. Also make sure you are installing the correct file as mentioned in the fist section of this article.

White Screen Of Death

A “white screen of death” happens when there is a PHP error on the site but WP_Debug isn’t enabled on the server. So the first thing to do would be to enable WP_Debug so you can read what the actual error is and thus fix the problem.

This usually happens when your WordPress installation isn’t up to date (always keep WordPress up to date) or when a 3rd party plugin is creating a conflict. It is recommend to disable all plugins and make sure everything is updated before switching to a new theme.

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